How can I book a tour? What happens when I get in touch?

When you've found a tour you like, you can use the booking form to submit your interest - or get in touch with us directly via email, Facebook Messenger or WhatsApp. If you're looking for something special, a custom itinerary, or simply have some questions, just contact us directly. You can even use our Peru Travel Planner at the bottom of this page, and we'll be happy to help realize your perfect holiday in Peru.

Our CEO Mike takes care of every request personally, and responds as soon as he can - typically within 24 hours. He may ask you some further questions in order to be able to build out the itinerary with correct pricing. From there, he will suggest to set up a quick call to discuss and get to know you better!

At any point during the booking process and after, Mike will be available for you to ask questions so you can feel confident in your choice to travel with Papi's Treks.

Important note: As is standard within the travel industry, our trip prices are variable and seasonal, which means our trip prices may change at any time in accordance with demand, market conditions and availability. Your best option if you like the price is to book at that time.

Are there any upgrade options? What if I want to extend my tour? What if we will be celebrating a special occasion?

All our tours can be customized to your exact requirements. We can definitely help you with extensions to your trip, whether in Peru or elsewhere in South America (Ecuador, Bolivia, Patagonia,...).

We have extensive knowledge of the many local accommodation options and can adapt the tour to your available budget - from hostels to five star luxury hotels where available. If you prefer single accommodation, a single suppliment may apply - or in some places like the Amazon jungle we may not be able to guarantee it.

When you book, do let us know if you are celebrating a special occasion like a birthday, honeymoon, anniversary! We'll think of ways to make this extra special for you.

Whatever your specific requirements or requests, please do get in touch and we will work together on your ideal Peru holiday and itinerary!

How can I confirm my booking and pay? What are the due dates? Can you provide an invoice?

What we need to confirm the booking is a copy of the passports of every traveler in your group, and a 50% deposit. This allows us to confirm essentials such as hotels, domestic flights, train tickets, Inca Trail permits and/or Machu Picchu entrance tickets. The final 50% payment will be due 2 months before your departure. There are a couple of options for payment, for more info and instructions visit our payments page. We can definitely provide you with an invoice if you need it, just let us know.

What if I want to change or transfer my booking?

Standard terms: If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 56 days prior to the proposed departure date. A fee of $200 per person per change will apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 56 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.

Amendments to any other arrangements made in conjunction with your trip will incur an $130 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 10 days of departure.

What if I want to cancel my booking?

If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:

• 56 days or more prior to departure, we will retain the deposit;
• Between 31 and 55 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
• 30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.

Note that different cancellation conditions including higher charges apply to some styles of trips and additional services. Your booking consultant will advise if differences apply and details can be found in the Trip Information relating to your trip. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.

CANCELLATION BY US We may cancel a trip at any time up to 56 days before departure, subject to clause 14. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Giving us Feedback

After your travels, we want to hear from you! We rely on your feedback. We read it carefully. Feedback helps us understand what we are doing well and what we could be doing better. It allows us to make improvements for future travellers. Please feel free to contact us with your comments and suggestions, via email, TripAdvisor or Facebook.